Privacy Policy

1. What we collect

We collect information you provide directly to us, and information generated when you use the platform.

• Account information: Your name, email address, company name, and job title when you register or contact us.
• Document data: Trade document content you enter into the platform, shipping details, party names, cargo descriptions, and related fields.
• Usage data: Information about how you interact with the platform, including pages visited, features used, and actions taken.
• Technical data: IP address, browser type, operating system, referring URLs, and device identifiers.
• Communications: Messages you send us by email or through contact forms.

2. How we use your information

• To provide and operate the DocuShield platform, including document issuance and verification.
• To send transactional emails, account confirmations, document notifications, and system alerts.
• To respond to your inquiries and provide customer support.
• To improve the platform and understand how it is used.
• To meet our legal and compliance obligations.

We do not use your data to train machine learning models. We do not send marketing emails without your explicit opt-in.

3. How we store your information

Data is stored on servers located in the United States. All data in transit is encrypted using TLS. Data at rest is encrypted using AES-256. We maintain internal security controls and access policies designed to protect customer data.

Document data anchored on the XDC blockchain is publicly visible on-chain by design. Only the cryptographic hash of the document is stored on-chain, the document content itself is stored in our systems.

4. Third parties

We do not sell, rent, or trade your personal information to third parties.

We work with a limited set of service providers, cloud infrastructure, email delivery, analytics, and monitoring. Each provider is subject to a data processing agreement. We do not permit them to use your data for their own purposes.

5. Cookies

We use two types of cookies:

• Session cookies: Required for login and platform functionality. These are deleted when you close your browser.
• Analytics cookies: Used to understand how the website is used. These can be declined through your browser settings or a cookie consent banner.

We do not use advertising or tracking cookies. See our Cookie Policy for more detail.

6. Your rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your account and associated personal data, subject to legal retention requirements.
• Export your data in a portable format.
• Object to specific uses of your data.

To exercise any of these rights, email us at info@docushield.live. We will respond within 30 days.

7. Data retention

We retain account and document data for as long as your account is active, and for a period after closure as required by applicable law or our legitimate business interests. You may request deletion at any time subject to these obligations.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by a notice on the platform. The “Effective date” at the top of this page reflects when the current version took effect.

9. Contact

For questions about this Privacy Policy or to exercise your rights, contact us at info@docushield.live.

DocuShield Inc., New York, NY, USA.